Payment Method
Welcome to Ecovibezys (hereinafter referred to as "we" or "us"). We are dedicated to providing a secure and seamless online shopping experience for our storage sheds, patio chairs, and other home solutions. Below are the details regarding our payment processes and policies.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
To make a purchase, simply add your selected items to the cart and proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and the CVV/CVC security code. Please ensure the billing address matches the information on file with your bank to avoid delays.
Payment Confirmation
Once the transaction is authorized, you will receive an immediate on-screen confirmation. Subsequently, an order confirmation email containing the transaction details will be sent to the email address provided during checkout. The charge will appear on your bank statement under our name.
Security and Data Protection
We take the security of your financial information very seriously and adhere to strict data protection standards.
Credit Card Security
We utilize Secure Socket Layer (SSL) encryption technology to protect your credit card data during transmission. Your full credit card number is never stored on our servers. All transactions are processed through a secure payment gateway that complies with Payment Card Industry Data Security Standard (PCI DSS) requirements.
Our Privacy Policy
We respect your privacy and represent that your personal data is handled in accordance with Australian privacy laws. Your payment information is used solely for the purpose of processing your order and is not shared with unauthorized parties. We maintain strict administrative, technical, and physical safeguards to protect your personal information against loss, theft, and misuse.
Dispute Resolution
We are committed to customer satisfaction and aim to resolve any billing issues amicably.
Resolution Service
If you recognize a transaction you do not remember or believe there is an error in the billing amount, please contact our support team immediately. We will investigate the matter and work towards a prompt resolution, including issuing refunds where appropriate in accordance with Australian Consumer Law.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your card-issuing bank to initiate a query or chargeback process. However, we strongly encourage you to contact us first so we can rectify the situation efficiently.
Communication and Support
We believe in transparent communication throughout the payment and order fulfillment process.
Update Information
If there are any issues processing your payment (such as a declined card or insufficient funds), we will notify you via the email address provided. We may request you to provide an alternative payment method to complete the order. We will also keep you informed of your payment status changes.
Pricing and Currency
All prices listed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST). The final amount charged to your card will be the exact amount displayed at checkout, with no hidden transaction fees from our side.
Order Cancellation
You may cancel your payment and order before the item has been shipped. Once the payment has been processed and the item is in transit, the standard return and refund procedures will apply. Please contact our support team immediately if you wish to cancel a payment.
Contact Information
If you have any questions regarding your payment or need assistance, please contact us using the details below:
Address: 17105 120TH AVE E, PUYALLUP, WA 98374-4513, US
Phone: +1 (518) 755-6108
Email: info@ecovibezys.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)