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Terms of Service

 

1. Introduction and Scope
Welcome to the online store of Ecovibezys (hereinafter referred to as "we" or "us"). This policy governs your purchase of our products, specifically storage sheds and patio chairs. By accessing our website and purchasing our products, you agree to be bound by the terms outlined below. These terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features or make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You represent and warrant that you have the legal authority to agree to these terms and enter into a binding contract. We reserve the right to terminate accounts or refuse service if these terms are violated.

3. Products, Inventory, and Price Rights
We strive to display product colors and images as accurately as possible; however, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. In the event of a pricing error, we reserve the right to cancel any orders placed for products listed at the incorrect price.

4. Orders and Payment
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. Payment must be received before the order is processed.

5. Shipping Policy

  • Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs:

    • Orders of AUD 50 or more: Free Shipping.

    • Orders under AUD 50: A flat shipping fee of AUD 5.99 applies.

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Shipping Duration: Delivery typically takes between 5 to 8 business days, though this may fluctuate depending on the destination.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For further information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders

  • Cancellation Conditions:

    • Orders may be cancelled directly within 48 hours of placement if the order has not yet been shipped.

    • If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In this case, please wait for the logistics delivery to arrive and then contact us to arrange a return and refund.

  • Refunds: Refunds will be returned to the same payment method you used for the purchase.

  • Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We offer a 14-day window for exchanges or returns from the date of receipt.

  • User Actions: To initiate a return or exchange, please contact our support team to submit a request.

  • Return Process: Upon approval of your request, we will provide instructions on how to return the package. Items must be returned in their original condition.

  • Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

  • Arrival Time: After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used. Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us.

  • More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Please review our Privacy Policy Page to understand how we collect, use, and safeguard your data.

9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts within Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use of, or the inability to use, our service or products. This limitation applies to damages for lost profits, business interruption, or loss of data, even if we have been advised of the possibility of such damages.

12. Modification of Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

13. Force Majeure
We shall not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation disruptions.

14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

16. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 17105 120TH AVE E, PUYALLUP, WA 98374-4513, US
Phone: +1 (518) 755-6108
Email: info@ecovibezys.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)